What lesson is this one?

Maheshwar says:
Hi Tamara how do we get Routed to Correct Group data in CC_Ind Tab?
Maheshwar says:
do we calculate it manualy from routing accuracy file?
Tam says:
the macro pulls it... the Macro for CC Quality
Maheshwar says:
but it didn't come for this time...
Maheshwar says:
so when we sent the KPIPreview, we received a mail from [someone] about it...
Maheshwar says:
nd i'm looking into routing accuracy file at the moment...
Maheshwar says:
nd i see the dates like 7/1/2005, 8/1/2005, 9/1/2005 etc...
Tam says:
why didn't you ask me if it didn't work?

So, they had a problem, and didn't ask me how to fix it, they
didn't tell me there was an issue, they waited until someone complained
about it, and then wanted to know what to do... because if no one
complained, there's not a problem, right?

Tam says:
ok, we can calculate it manually
Tam says:
alright, you said you have the file?
Maheshwar says:
yes...
Tam says:
first thing we want to do, is drag CreatedByWorkgroupInClarify to the column, just to the right of Data works
Maheshwar says:
nd that is cc-consumer phone support-cvg-in i guess
Tam says:
so now in the Pivot table column area, we should have KCRP By Clarify Workgroup, then Data, then CreatedByWorkgroupInClarify
Tam says:
there are two workgroups for each of the consumer locations
Maheshwar says:
yes i think I got it...
Tam says:
CC India uses [Lable 1] and [Lable 2]
Tam says:
there may not be data for both all the time
Maheshwar says:
ok..
Maheshwar says:
total number surveys I find is 390 if i'm not incorrect for the month of sep
Tam says:
I never did receive the KPI you sent out today... could you forward me that?
Maheshwar says:
for cc_ind
Maheshwar says:
oh it seams Arun didn't add u in the distro list..

He didn't do a lot with the distro list...

Maheshwar says:
sure i'll do that immediately
Tam says:
for CC India September? I'm seeing 342/396
Maheshwar says:
u've got the file from [abreviated location]?

And that's where I start to lose my temper... See, I'm teaching them how to do this job, and if they don't match my numbers the first time, they suggest I check my numbers. I am of the opinion that it should be assumed the person doing the training is correct, at least until shown otherwise.

Tam says:
I have the correct file
Maheshwar says:
i mean to say [abbreviated filename]
Tam says:
I have [full filename].xls from [full location] and for future reference, I won't be telling you exact numbers unless I'm looking at the correct file
Tam says:
so yes, I have the correct file
Maheshwar says:
yes that's where we've got the file from...
Tam says:
ok, now lets figure out what you are doing wrong
Maheshwar says:
ok...

Whew, got that out of my system... for now...

Tam says:
you have both [Lable 1] and [Lable 2] selected?
Maheshwar says:
can I select both at a time...
Tam says:
if you drag CreatedByWorkgroupInClarify to the column section of the Pivot Table as I told you to do, you can select 2 at a time
Tam says:
or as many as you want
Maheshwar says:
ok let me try...
Tam says:
if you want, I can setup netmeeting so you can see what I mean
Maheshwar says:
Tamara i've saved the file localy could that be a reason that i've not been able to select both at a time...
Tam says:
no, that's not the problem
Maheshwar says:
I've tried harder but still could not select both at a time...

He tried harder? Well... I just don't know what to say to that.

Maheshwar says:
ok lets setup the net meeting then
Tam says:
do you need my IP?
Tam says:
[IP Address]
Tam says:
ok, I just shared out the routing accuracy file
Tam says:
you see it?
Maheshwar says:
yes i do...

I stepped him through what I had done, the problem was the very first instruction I gave him, to drag something. After seeing it, he understood. It took me about 5 minutes to pull all the data with him watching, even with me stopping to explain.

Tam says:
did that make sense?
Maheshwar says:
absolutely
Tam says:
ok, in the future, if you are having an issue getting some of the data, try to let me know as soon as possible, that way I can either show you how, or get it for you, or let the right people know there is a problem
Maheshwar says:
ok np...

Does that sound like no problem to everyone?

Is it two weeks yet?